Client Need

  • To increase the Market Share for its Loan and other Retail Banking product portfolio
  • Improve the Time to Launch new Products with an enhanced elevated customer and user experience
  • Drive operational efficiency across the Retail Operations using technology as a key driver

The Solution

The scope for the Digital Transformation was the Branch (Network and Support Operations), Loan Origination Department (Auto) and Collections – A total of 76 banking processes executed by a staff strength of 3984 employees
The solution involved
  • Redefining legacy Processes with scope for automated digitized input features
  • Rewriting and deploying the functional specs for the Core Banking and Loan Origination systems
  • Changes to the Business Processes and automated back end rule engine for Credit checks
  • Digitization and elevated customer experience for the Front end users and Channel partners
  • Automated real time data validation

Client Impact

Direct revenue impact of 1200+ FTE’s OR 2.3 million person hours per annum
Elevated customer and internal user experience
  • Auto loan Pre-approval in 20 mins from what was previously 3 days
  • Average teller transaction time improved by 85% with the new Core Banking front end and Biometric authentication
  • Improvement in Collection recovery process with real time report availability
  • Streamlined Regulatory reporting using simple tools

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