Client Need

Being one of the leading names in the travel industry the client intends to
  • Implement efficient processes at their India Back Office centre to support their DAT – Business Unit
  • Significantly reduce the Average Handling Time for transactions with fewer staff
  • Being mindful of the competition be ready to handle higher capacity
  • Only look at exception handling and automate repetitive tasks

The Solution

The Scope included review of 10 Processes supporting the DAT – Business unit
The ARGES GLOBAL IPA methodology was practiced to Discover, Detect and Define automation across these processes using RPA, A.I. and ML technologies to target
  • 100% automation for 4 Processes
  • 75% automation for 6 Processes, which involve exception handling & authorization

Client Impact

35% of client FTE savings
33% to 85% in reduction of  “AHT”
Automation to address 1.5 to 5 times of capacity with the new future organization

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