Client Need
Being one of the leading names in the travel industry the client intends to
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Implement efficient processes at their India Back Office centre to support their DAT – Business Unit
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Significantly reduce the Average Handling Time for transactions with fewer staff
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Being mindful of the competition be ready to handle higher capacity
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Only look at exception handling and automate repetitive tasks
The Solution
The Scope included review of 10 Processes supporting the DAT – Business unit
The ARGES GLOBAL IPA methodology was practiced to Discover, Detect and Define automation across these processes using RPA, A.I. and ML technologies to target
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100% automation for 4 Processes
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75% automation for 6 Processes, which involve exception handling & authorization